REPAIR
PREVENTIVE MAINTENANCE
For Preventive Maintenance, go straight to Step 02
Contact support at brenda@otwo.com
or call us at +1 (905) 792-6896 and explain the issue. Maybe we have a solution.
Once we receive your form, we will send you a shipping label and documents containing values for shipment purposes only. There is nothing to pay up to this point.
Seal the product in a box
and label it. Place the documents
in a translucent plastic bag and
attach it outside of the box.
Call FedEx for pickup
All Set.
Once we receive the product, our technical department will evaluate it and send you an estimate for your approval.
REPAIR
PREVENTIVE MAINTENANCE
For Preventive Maintenance,
go straight to Step 02
Contact support at brenda@otwo.com
or call us at +1 (905) 792-6896 and explain the issue. Maybe we have a solution.
Once we receive your form, we will send you a shipping label and documents containing values for shipment purposes only. There is nothing to pay up to this point.
Seal the product in a box
and label it. Place the documents in a translucent plastic bag and attach it outside of the box.
Call carrier for pickup.
All Set.
Once we receive the product, our technical department will evaluate it and send you an estimate for your approval.
NOTE: The shipment insurance is the customer’s responsibility.
